Communication Preferences & Opt-In Policy

Essential Order Updates

These are critical communications about your orders that you cannot opt out of:

• Order confirmation and receipt
• Shipping and tracking information
• Delivery status and delays
• Payment confirmations and issues
• Product recalls or safety notices

Important Notifications

Important updates about your account and our services:

• Account security alerts
• Password reset confirmations
• Policy or terms of service updates
• Service maintenance notifications
• Compliance and regulatory information

Promotional Communications

Marketing and promotional content you can opt out of at any time:

• Special offers and discount codes
• New product launches and announcements
• Educational content and research updates
• Seasonal promotions and sales
• Customer surveys and feedback requests

Frequency

Message frequency varies based on your order activity and promotions. You may receive:

• Approximately 2-5 transactional messages per order
• Up to 4 promotional messages per month

Carrier Rates

Message and data rates may apply. The number of messages you receive will depend on the number of orders you place and your communication preferences. Standard carrier rates for text messages and data usage will apply according to your mobile service plan.

Supported Carriers

Our SMS service is available on all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and most other carriers. If you experience issues receiving messages, please contact your carrier.

How to Opt Out

You can manage your communication preferences at any time:

• Email: Click the “Unsubscribe” link at the bottom of any promotional email
• SMS: Reply “STOP” to any text message to unsubscribe from all SMS communications
• Account Settings: Update your preferences in your account dashboard
• Contact Us: Email us directly to update your communication preferences

Note: Opting out of promotional communications will not affect essential order and account notifications.

Data Privacy

Your contact information is securely stored and never shared with third parties for marketing purposes. We use your phone number and email address solely for:

• Order processing and fulfillment
• Customer service and support
• Sending communications you've opted into
• Complying with legal obligations

Consent & TCPA Compliance

By opting in, you provide your express written consent to receive automated marketing text messages and calls from us at the phone number provided. Consent is not a condition of purchase. You can withdraw consent at any time by replying “STOP” to any text message or contacting us directly.

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable regulations regarding automated communications.

Need Assistance?

If you have questions about our communication practices or need help managing your preferences:

• Reply “HELP” to any SMS message for assistance
• Contact our customer support team
• Visit our FAQ section

Effective Communication

To ensure you receive our messages:

• Keep your contact information up to date in your account
• Add our email addresses to your safe sender list
• Ensure your phone can receive SMS from short codes
• Check your spam/junk folders if you don't receive expected emails